Christmas cheer? The hidden toll of friendly customer service
“Service with a smile” has become an almost sacrosanct feature of the American consumer experience. It’s a fundamental expectation of customers at restaurants, in retail... Read More
Hunger drives unethical acts, but only in the quest for food
Ever been so hungry that you can’t think of anything but finding food? New research from the University of Washington Foster School of Business finds... Read More
Mental fatigue doesn’t always make us more likely to act unethically
We’re more likely to do bad things when we’re exhausted. This much-investigated notion has become almost doctrine among ethicists, the broad conclusion of a large... Read More
TMMBA acts: Taking immersion week ethics to heart
Sarah McCaffrey, TMMBA Student, Class of 2014 I have an ethical dilemma. By pure chance, I subscribed to a Facebook page for a student veterans... Read More
Moral compass can shift depending on organizational role, expectations
We tend to think of personal morality—our intrinsic sense of right and wrong—as immovable. Grounded in bedrock. But a new study suggests that moral judgment... Read More